Call center workers endure a lot, i mean A Lot! A recent study showed that customer mistreatment to employees servicing them would take toll on the employee’s health and mindfulness. This is just one factor surrounding the threats to the morale and worklife balance of BPO employees. Read for the snippets of the research.
Read the full article here. https://www.psypost.org/2019/04/customer-mistreatment-can-harm-your-sleep-quality-according-to-new-psychology-research-53565?utm_source=share&utm_medium=ios_app#prettyPhoto
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billymacdeus
Being mistreated by a customer can negatively impact your sleep quality and morning recovery state, according to new research published in the Journal of Occupational Health Psychology.“One of my broader research interests is employees’ work or job stress. In particular, with the rise of service industry, service employees are important human capital for organizations, but employers do not often pay attention to their stress issues at work,” said YoungAh Park, an assistant professor at the University of Illinois and the corresponding author of the new study.
Read the full article here. https://www.psypost.org/2019/04/customer-mistreatment-can-harm-your-sleep-quality-according-to-new-psychology-research-53565?utm_source=share&utm_medium=ios_app#prettyPhoto
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billymacdeus