Irate Customers Can Have Psychological Impact To Call Center Workers

Call center workers endure a lot, i mean A Lot! A recent study showed that customer mistreatment to employees servicing them would take toll on the employee’s health and mindfulness. This is just one factor surrounding the threats to the morale and worklife balance of BPO employees. Read for the snippets of the research.

Being mistreated by a customer can negatively impact your sleep quality and morning recovery state, according to new research published in the Journal of Occupational Health Psychology.

“One of my broader research interests is employees’ work or job stress. In particular, with the rise of service industry, service employees are important human capital for organizations, but employers do not often pay attention to their stress issues at work,” said YoungAh Park, an assistant professor at the University of Illinois and the corresponding author of the new study.

 Read the full article here. https://www.psypost.org/2019/04/customer-mistreatment-can-harm-your-sleep-quality-according-to-new-psychology-research-53565?utm_source=share&utm_medium=ios_app#prettyPhoto





| News from #reddit
   billymacdeus

Spoiler Alert: Endgame

Now this!

RIP ~ 

SunFlower

Golden-rayed petals
Adder her radiance
Your exquisiteness
Captivates every man of the cloth
Your charm illuminates like the flower that blossoms
When beamed by sunlight
Your vitality strikes amongst all the gentle
Beholds their sight on you

You are the only sunflower that blooms
in stormy Winter.
So unearthly,
Oddly menacing
Thy yellow petals fall in Spring
Perilously untouched by Fall
Even the hottest of the Summer
Barely touches thy brilliance
Explicitly possessed
By the earth's seasons.



Submission by Mavie 

Sapagkat Mayroong Pag-asa

Ang gabi ay maging napakadilim man
Masarap pa rin ang magpahinga ng walang agam-agam
'Yung pipikit ang mga mata sa gitna ng karimlan
Na natapos na ang araw...
Umaga naman ay muling masisilayan


Masarap abangan ang kasunod na pagtupad
Pinananabikan saanman mapadpad
Masarap din tuparin ang tungkulin kapag may suliranin
Lalo na kapag alam mo na ang Ama ay sasama sa atin


Huwag kang matakot sa mga pagsubok
Ang Ama ay aalalay, at tutulong sa iyo ng lubos
Iingatan Ka niya sa gitna ng unos
Pagtatagumpayin ka sa lahat ng lunos



Guest Post From James Riazo
Check his FB Profile on the link above

Broken Wings

"Broken Wings"

Sitting under the shade of a tree with

nothing else to do,

Gazing at the people come and go while

staring at you.

Impressively, people are sedolous  with

their own lives,

Engage and tied-up in their work as

they strive.

I saw birds with broken wings as it crawled

down and cried,

Wingless birds on the ground besieging as

they subside,

Aiding then until they're well enough to

soar up to the sky,

Until that very day the birds flew and said 

goodbye.

As I see them flying above me, flying so

jolly,

I felt something that words can't describe,

A sensation of joy and despair at the same

time.

And as the birds thanked me and flew away,

They didn't look down to see if I was

alright...

If only they could see how pathetic a person 

I am,

They'd have regrets, griefs, woes, and

sorrows,

But they're so blinded  with their daily lives,

forgetting something they couldn't 

describe.

While looking and hoping to fly higher and

higher,

Forgetting that there's someone who can't even fly.

I wonder how it feels like to be flying

Soaring​ up and up,

without nothing to worry.

I'll spread my wings up and fly easy,

Enjoying the breeze and thinking nothing.

I wonder if I will still look down,

When I'm that high in the sky aiding others

 so we could fly high, or

 Look up further and soar up higher?

 Forgetting something that really matters.

~Original by: Christian Torrijos

#collab