3 must-haves when dealing with customers so they won't intimidate you

Customer service is very subjective. You thought you've given your best, but it wasn't actually enough from the perception of the customer. You thought you've given your best shot for Customer Satisfaction but it wasn't at all appreciated by the customer.

In times like these, you can't help but feel dejected despite your efforts. As if, the big things and small things done were dumped to the recycle bin, if not, the trash. Dealing with this common reaction of emotion is hard, yet, with the right mindset, you could overcome it.

Here are three attitudes to muster when faced with customer service struggles and difficulties:

1. Confidence
It becomes noticeable when you're well-versed with your product. Knowledge-wise and experience-wise, these are the major players to reap the success in executing the ooze and vigor when discussing, presenting, explaining, and most of all, convincing someone to jump into your side of thoughts and ideas regarding your product. May it be a technical issue or simply a merchandise.

2. Composure under Pressure
You will never be spared by customers who are attacking below the belt, trying to push your buttons and all. The pressure increases when things go wrong, not to mention the silent stare of your boss - which means a whole lot of different signals giving a multi-tasking rigor in your mind.
Keeping your composure is the key, never underestimate the power of mindhack by psyching yourself to emerge as the driver, not the passenger.

3. Assertiveness
Without hurting directly the feelings of the customers, and yet you were able to emphasize and "connect" the message to them, with the aftermath of a positive reaction - that is, favorable on your side, then that's what you call being assertive. Getting what you want without letting the other person feel bad about it.


Each of us are customers in our own way. If you're given the task to decide what's best for the customer in a first hand basis, without sacrificing the tenets of the company, put yourself in the customer's shoes. Feel and balance the results, then trust your guts what's best.







macdosage@gmail.com

echelon

"when you're inspired, focus on execution"

define your angst against mine

let go your whims to die

none will catch to subdue

or contain thy lost for you

decipher my thoughts at flow

with the cares about to go

unmute the echoes of within

unravel the sentiments therein

damn, again this thing

corner begets infinity

twist more for sanity

& hold the breath solidly

Word (square) - i'm addicted!!!

Among the board games that have sprouted ever since i've unearthed their great power as a time killer, i favor Scrabble over Chess most of the time. My 3rd best is the Games of the General. Late last night, time flies as i was overindulging with this newly discovered internet-app cum web-app from the Chrome Webstore.

Segway, I recently discovered the Google Chrome Webstore (GCW) a month ago but i haven't had the time to create a sole post about it. To put it all in a perspective, the GCW is like the App Store (for those who are well-versed about iPhone stuff) or could be simply analogized as a market place for web applications exclusively for Google Chrome. I've shopped a ton (free apps only) late last week but those were just an aftermath of panicky shopping and i ended up now with the apps like below:

Going back to the Scrabble-thought in the memory lane, i just wanna share to you this great online board game called Word2 (read as Word-Square; heck! i can't find the html code for Superscript). True! the concept is the same as Scrabble, only this time, you are playing in the midst of online populace who are logged in to this networked game of words. Taking turns to play ain't a worry because it all depends on how you flip your tiles to form a word and connect it to the existing lay-out. The biggest twist on this though is, you can only add your word of choice on those tiles of words you've been through (which can be easily spotted as bold tiles - see the image below).

As you can see above, my tiles are the ones in bold letters: "RESTATES", "TIMID", "PLAIN", while the ones that are grayed out "STAND", "DING" were someone else's. So, i can only add my new words to the ones i'm working on.

Sounds ridiculous, but come to think of it, this varied rule is kinda strategic. Your opponent is your own self. This narrows down the tendencies to add words by two things:
1. Your set of tiles (see image below)
2. & Your creativity and ingenuity in forming words

Just like scrabble standard, the number of tiles on set are 7 letters. If you're doomed, like there's no way around to plug even just a vowel or a consonant to those words you've formed on the board, you can always click SWAP TILES, rendering your life by a negative 1. The default life is 2, but you could add up by forming words on the board with the STAR-sign.

Actually, the game is simple, just what i've said, your worst enemy would be yourself. If you ran out of words and keep on clicking SWAP Tiles, think again.

The color coded blocks on the board are like scrabble's Triple word, Double Word and so on. If you played all your 7 tiles at once, you'd hit a jackpot!!!

If you want to expand your vocabulary in the English lang, i can only emphasize enough to try and play this, make sure u don't cheat by going to wordsmith.org plunging to look for anagrams of your tiles. (hahaha).

macdosage@gmail.com

dlvr.it

I officially dropped twitterfeed.com and networked blogs app for facebook so i can make way for my new feed syndicator - dlvr.it

This is just a test post.

Hello world!!!!

macdosage@gmail.com

7 Commonly confused words

Someone once said that whenever you communicate thru writing, you're saying 3 things:
-something about your message
-something about the reader of your message
-& something about yourself

I'm not perfect, but whenever i see words wrongly used out of context, i get this funny feeling deep inside and .. just a tinge of pity to those who have abused or probably misused those uncomplaining units of language that a native speaker can identify.

1. FARTHER vs FURTHER
farther is more suitable to use as a distance word , like "She moved farther away to the north". While further is more like to describe quantity or to express time, like, "He quitted inorder for him to further his studies"

2. ALOT vs A LOT
alot is an uncorrect form; a lot which means "many" is the correct form

3. BREATH vs BREATHE
breathe is a verb, an action word which signifies the inhale/exhale process while breath is a noun - the air that is inhaled or exhaled. "He breathed his last breath as soon as he had a glimpse of his son"

4. IRREGARDLESS vs REGARDLESS
irregardless is non-standard, it's considered as incorrect on most dictionaries. So use regardless which means, no matter or irrespective


5. LOOSE vs LOSE
lose means "fail to win" - a verb; while loose can be categorized as
an adjective, as in, "not tight";
as a verb, as in, "turn loose";
as an adverb, as in, "without restraint"

6. THAN vs THEN
this is quite obvious, Than is used when you are comparing; while Then can be used
as an adverb (most of the time), as in, "first came lightning, then thunder"
as a noun, as in, "we were friends from then on"
as an adjective, as in, "the then president"

7. IT'S vs ITS
Its - the posessive form of it; of or belonging to it, as in, "Turn on the laptop on its power button"
It's - is the contraction of it is, as in, "it's so nice of you to smile like that"

Eloquence is important whenever you are communicating, it's not an innate virtue but a skill that can be improved over time. When you write clearly, you are achieving results and a sense of productivity. Let's say... your emphasis on what you want to convey has an impact - the bottom line is improved!



macdosage@gmail.com